Contact Us

We're Here to Help

At LILA POLLY, we want your shopping experience to feel easy and enjoyable. Whether you have questions about our dresses, need help with an order, or would like assistance with shipping or returns, we're happy to hear from you.

Customer Support

Email: vip@lilapolly.com

For order-related questions, please include your order number and a brief description of your concern so our team can assist you more efficiently.

Customer Service Hours

  • Monday – Friday: 9:00 AM – 5:00 PM

  • Saturday & Sunday: Closed

  • Time Zone: Eastern Time (ET)

  • U.S. Holidays: Closed

We aim to respond to inquiries within 1–2 business days. Response times may vary during holidays and busy shopping periods.

Business Information

LILA POLLY
202 Deann Dr APT 12
Independence, OR 97351, USA

Please note that this address is not a return address. Contact us by email before sending any return package to receive the correct instructions.

A Little Help Goes a Long Way

Thank you for choosing LILA POLLY. We appreciate your trust and look forward to helping you find styles you love.

LILA POLLY — Your style, your way.