Shipping policy

At LILA POLLY, we want your favorite fashion finds to make their way to you with ease. This policy explains how we prepare orders, what shipping options are available, and what to do if you need help with a delivery.

1. From Checkout to Dispatch

Once your order is placed, our team begins preparing it for shipment.

  • Processing time: Generally 1–3 business days.

  • Processing days: Monday through Friday, excluding U.S. holidays.

  • Busy periods: Sales events, holidays, and increased order volume may extend processing time.

  • Shipping confirmation: Tracking details will be emailed to you when your order has shipped and tracking information is available.

Please review your order confirmation carefully and make sure your delivery address is complete and accurate.

2. Choose Your Shipping Option

We currently provide domestic shipping to eligible addresses within the United States.

Shipping Service Order Subtotal Shipping Cost
Standard Shipping $0.00–$59.90 $8.80
Free Shipping $60.00 and above FREE
Expedited Shipping $0.00–$99.90 $18.80
Free Expedited Shipping $100.00 and above FREE

Your available shipping methods and applicable charges will be displayed at checkout before payment.

3. Delivery Areas

LILA POLLY ships to eligible destinations within the United States.

Please be aware that we do not ship to APO, FPO, or DPO military addresses.

Delivery availability may vary depending on the shipping carrier and the destination.

4. Keep an Eye on Your Order

After dispatch, you can follow your package using the tracking information provided in your shipping confirmation email.

Tracking updates may take some time to appear after the carrier receives the package. If your tracking information has not updated immediately, please allow additional time for the carrier's system to refresh.

For assistance, contact us at vip@lilapolly.com and include your order number.

5. When Delivery Takes Longer

We work to prepare orders promptly, but certain situations may affect delivery progress, including:

  • Severe weather or natural events

  • Carrier delays or service interruptions

  • Holiday and promotional shipping volumes

  • Transportation disruptions

  • Incomplete or inaccurate delivery addresses

  • Other circumstances beyond our reasonable control

If your shipment encounters a carrier-related delay, please check the tracking page for the latest information. Our support team can also help you review the available details.

6. Changes to Delivery Information

Please check your shipping address before completing your purchase.

If you discover an error, email vip@lilapolly.com as soon as possible. We will try to help if your order has not yet been prepared for dispatch.

Once an order has shipped, we may be unable to change the address or redirect the package. Additional costs arising from incorrect address details or re-shipment may be the customer's responsibility.

7. Missing Packages & Delivery Concerns

If your tracking page shows that your package was delivered but you cannot find it, please check your usual delivery area and contact the carrier for further details.

If the carrier indicates that your package may have been lost in transit, contact us with your order number and tracking information. We will review the situation and assist where possible.

Packages confirmed as delivered by the carrier but subsequently lost or stolen may not be eligible for reimbursement from LILA POLLY.

8. Returned or Undeliverable Shipments

A package may be returned to us if the delivery address is incorrect or incomplete, delivery is refused, or the carrier cannot complete delivery.

If your shipment is returned to our facility, please contact vip@lilapolly.com before arranging another delivery.

Depending on the circumstances, additional shipping or re-shipment charges may apply.

9. Planning for Special Occasions

Shopping for a vacation, party, celebration, or an important event? We recommend placing your order early to allow sufficient time for order processing and delivery.

During major promotions and holiday periods, carrier networks may experience higher volumes, and delivery may take longer than usual.

10. Contact Our Team

Need help with shipping, tracking, or a delivery issue? We're happy to assist.

LILA POLLY
Email: vip@lilapolly.com
Business Address: 202 Deann Dr APT 12, Independence, OR 97351, USA

Please note: This business address is not a return address. Contact us before sending any return package so we can provide the appropriate instructions.

Thank you for choosing LILA POLLY. We appreciate your support and hope you love every piece you receive.